Learner name

Ammar Khan

Programme

Customer Service Level 2

What where you doing before the apprenticeship?

I had just finished School and didn’t know what to do. I had planned to go to college, but due to unforeseen circumstances I wouldn’t have been able to start until the following year. Instead of taking a gap year I was recommended to pathway college who helped place me in the field I wished to work in.

What did you do while taking part in the project?

What did you learn?

I learnt essential basic customer service skills, which I would need throughout my career. My language improved vastly, as well as my manner with customers. I also learnt about the legal side of things, as in the employer/employee rights and responsibilities.

What did you think about the apprenticeship?

How much did the apprenticeship benefit you?

The apprenticeship was great, it helped me get into the world of work whilst at the same time studying.

As I found this coarse very beneficial and helpful, I have recommended a lot of people to pathway college.

Where are you now and where do you hope to be in the future?

This apprenticeship helped me get a job at a pharmacy and I will remain working there alongside doing pharmacy specific training.

What do you think you would be doing if you had not taken part in the apprenticeship?

The scheme wise origin college has, is very good, it gets young people who find themselves stuck and don’t know which way to go so as to move forward, gets them into work, earning money as well as training alongside which gets them a qualification in the end, which then leads to a full time job. I think the scheme is very good and should be encouraged.

Learner name

RUQAYYAH SEEDAT

Programme

Customer Service Level 2

What where you doing before the apprenticeship?

I was searching for a job.

What did you do while taking part in the project?

What did you learn?

I learnt quite a lot about customer service, how to deal with different groups of people, how to treat everyone equally keeping their needs in mind and I also learnt a great deal about how to present myself in difficult situations.

What did you think about the apprenticeship?

How much did the apprenticeship benefit you?

In terms of developing my customer service skills I thought the apprenticeship helped me quite a bit.

The apprenticeship has benefited me by making me feel more confident when it comes to dealing with customer queries, this is quite important to me as every organisation needs their employees to have good customer service skills.

Where are you now and where do you hope to be in the future?

I’m currently working at the pharmacy that I did my apprenticeship, I am doing a pharmacy technician course and I hope to finish the course and move on to the accuracy checking technician course.

What do you think you would be doing if you had not taken part in the apprenticeship?

How do you think the apprenticeship has given you opportunities that you may not have received without it?

I think I would still be searching for a job.

The apprenticeship has helped me find the job that I wanted and also offered me qualifications that I could use if I wanted to look for another job.