Delivery and Quality Manager
Leicester, East Midlands
Full Time
£35,000 - £45,000/annum
About us
Wise Origin College are a quality national training provider established for over 14 years delivering further education and employment opportunities. With our head office in Nottingham and operational offices in Leicester we deliver various government funded programmes such as Apprenticeships, Traineeships, AEB and other job skills programmes. We specialise in Education and Childcare. We also deliver training programmes in Management, Customer Service, Business Administration, Employability, IT and Digital Marketing. As part of our plans to further grow the business, We are excited to be recruiting for a traineeship contract manager for our East Midlands Region Contract. Our ever-ambitious team has driven the expansion of our programmes. If you have a positive, can-do attitude and are passionate about making a difference, we want to hear from you. You will work for an organisation with a genuine commitment to Employee Wellbeing.
Job Purpose
The main responsibilities of the Delivery Manager is to drive the performance of the delivery team to meet the outcomes of our funding streams, currently Apprenticeships and Traineeships/Study programme, whilst upholding quality standards and seeking opportunities for growth. The Delivery Manager will be responsible for creating and upholding the delivery standard operating procedures, to create a robust and organised department with a scalable model whilst working closely with the IQA and Curriculum Lead to implement engaging and high quality curriculum across the delivery department. Driving continuous improvement to achieve an outstanding OFSTED grade as the OFSTED Nominee.
Key Responsibilities
- Lead, develop and motivate tutors / assessors across the programmes and funding streams.
- Encourage regional growth and implement expansion plans alongside the Sales and Marketing team.
- Support and manage the assessor / tutors and IQA and Curriculum Lead – including regular performance reviews, appraisals, and management of KPI’s.
- To actively engage with employers throughout the learning programmes and support the Sales and Marketing team to champion the promotion of traineeship and apprenticeship opportunities to local employers so that learners are able to have a high-quality work experience and long-term employment.
- Working with the IQA and curriculum lead to coordinate the timely delivery of Apprenticeship and Traineeship programmes in line with delivery models.
- Ensure all contracts and delivery targets are met and supported with appropriate and accurate paperwork as required by the organisation’s funding and awarding bodies and EPAOs.
- To be the key contact for our main contractors where we are continuing subcontracted provision and to support the organisation I the development of their own internal processes on contracts where they are the lead provider
- To motivate and develop individuals and team contribution through effective people management.
- To provide direction and leadership to the team to achieve high performance and drive results.
- Work closely with the Directors to identify and address specific management challenges in relation to delivery.
- To contribute to and embed quality practices that meet the requirements of the business, Government, and contractual requirements.
- To work alongside the IAG safeguarding and Welfare Manager to ensure that all learner and employer concerns are addressed and that all learners are supported and informed throughout the learning journey.
- Drive the implementation of success and quality metrics for all programmes.
- Carry out new starter inductions into the organisations KPI’s, Policies and SOP’s and support them throughout their induction.
- Promote and monitor high standards of attainment, achievement rates, progress, and outcomes.
- To monitor and analyse data, surveys, feedback across each sector and make changes as required.
- Support the implementation and monitoring of the SAR and QIP alongside the IQA and Curriculum Lead .
- Support the implementation and monitoring of the curriculum and learner journeys.
- Support and delivery ongoing CPD for our staff to keep up to date with the latest organisation and industry changes that impact policies and SOP’s.
- Produce accurate and timely reports to the Directors on the team’s performance.
- Uphold the organisations standards and policies for Equality and Diversity, Health and Safety, Safeguarding, Prevent.
- Other duties as required in accordance with business needs and demands to support as required.
- Lead OFSTED as the nominee for quality and delivery.
Skills, Attributes, and Qualifications
Essential
- Assessing, IQA and Teaching Qualifications
- 4-7 year’s experience in the Apprenticeship Sector.
- Minimum of 3 years’ experience of managing people to maximise productivity.
- The ability to Implement change and deal with conflict.
- Excellent Verbal and written communications skills.
- Willingness to travel.
- Experience using e-portfolios ie. Onefile / Aptem etc.
- Clear, proactive approach to planning to achieve results.
- Strong leadership skills.
- Applies flexibility, imagination, innovation, and creative problem-solving techniques.
- Excellent time and resource management.
- Up to date industry knowledge including legislation knowledge (ESFA, OFSTED)
- Keep up to date with all awarding organisation and sector skill council information.
- Established experience in an education/quality role (strategic and operational)
- Possess a thorough understanding of end-to-end training delivery within an apprenticeship/traineeship programme.
- Curious and with a passion for learning new things – and sharing that learning with others.
- Enthusiastic, driven, ambitious and with a ‘can-do’ approach.
Desirable
- Experience in other government funded training ie. Traineeships, AEB, ESF
- Experience of managing training provision across a variety of sectors.
- Previous experience as an OFSTED nominee.
To Apply
If this role is of interest and you feel you have the necessary experience then please apply via this advert, or for further information please call us on 0116 242 5557 or email your CV to hr@wiseorigincollege.com.