Operations or Departmental Manager Level 5

Level 5

18 - 30 months

CLASSROOM

  • Overview:

    An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

What are the entry requirements?

There are no specific academic entry requirements however, all applicants need to attend an interview with a recruitment officer and undertake an initial English and Maths assessment. The initial entry points for English and Maths are as follows:

  • For level 2 apprenticeships the minimum entry level for English and Maths is ‘Entry level 3’ (E3).
  • For all level 3 and 4 apprenticeships the minimum entry level for English and Maths is level 1, ideally level 2.
  • For all level 5 apprenticeships the minimum entry level for English and Maths is level 2 however, in some individual circumstances level 1 may be considered.

Who is this apprenticeship for?

Managers leading teams and projects within a wide variety of sectors both public, private and voluntary organisations. Typical job roles include Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers 

Knowledge, Skills & Behaviours:

Knowledge and skills: Organisational performance, operational management, project management, finance, interpersonal excellence, leading people, managing people, building relationships, communication, personal effectiveness, self-awareness, decision making.

Behaviours: Take responsibility, drive to achieve in all aspects of work, demonstrates resilience and accountability, determination when managing difficult situations, inclusive open, approachable, authentic and able to build trust with others, values diversity, agile, flexible to the needs of the organisation, creative, innovative and enterprising when seeking solutions to business needs, positive and adaptable, open to new ways of working, professional.

Progression and career path:

Progression into a further apprenticeship or management/supervisor roles. 

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