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Apprentice Customer Service Representative (A to Z Autoparts)

Job Details

About the Employer

A to Z Auto Parts is a leading distributor of quality automotive parts and accessories. We stock more than 50,000 part numbers featuring some of the best-known brands in the industry. Our relationship with our clients is paramount. To maintain our high standards, we offer a fast and efficient delivery service and have an experienced technical support team on standby for any queries. We pride ourselves on being a leader within our field and endeavour to offer a service second to none.

Duties will include

  • Answering incoming calls and emails, and understanding the queries and the process of the Customer Service representative.
  • Helping and solving Customer queries.
  • Supporting other departments to ensure that the parts are delivered on time and correctly.
  • Organising the invoices that will need to be sent out to customers.
  • Resolving any customer complaints and focusing delivering an excellent customer service at the same time.
  • Identifying areas for improvement in all of the processes and procedures.
  • Supporting with administration duties where required
  • Incoming Mail Co-ordination
  • Maintain general office tidiness
  • Other duties as necessary for the efficient operation of the office
  • Undergo training as may be required to develop your skills and abilities

Desired skills

  • Great attention to detail and outstanding accuracy skills.
  • You must have a good work ethic, be punctual and reliable.
  • You must have great teamwork skills.
  • Ability to work in a fast-paced environment.
  • Communication skills
  • Speed and accuracy skills is key for this role
  • Must be able to speak and communicate in English
  • Enthusiastic and driven to put the customers’ needs first, striving to provide exemplary service.
  • Organised and proactive approach to workload.
  • Moderately good IT skills

Personal qualities

  • Honest
  • Hardworking
  • Good mannerisms
  • Good member of the team
  • Wants to progress
  • Smart in appearance

Desired qualifications

GCSE’s at grades A*-C / 9-4 (or equivalent) in maths and English

Future prospects

Permanent position after the Apprenticeship

Training to be provided

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)


Job Status: Open

Job Sectors: Automotive

Job Type: Customer Service

Salary: £4.30 Per Hour

Duty Hours: 30

Experience: N/A

Regions: Birmingham

Location: Birmingham, B12 0SL