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Apprentice Customer Services Executive

Job Details

About the Employer

Consultus is a world-class consulting partner with global reach, trusted by clients for our ethical stance and for delivering measurable results. We deliver buying, management and compliance services for Business Energy (Electricity and Gas) and Business Water.

Daily Duties will Include

  • General administration working alongside Consultant/Senior Customer Service Executive
  • Setting up and validating new clients on in house systems
  • Standard reporting assistance (Cost Consumption/Site lists/Invoice queries)
  • Issue all client reporting in accordance with SLA’s
  • Dealing with additions and deletions (change of tenancies on a daily basis)
  • Submitting tender requests (Gas, electricity, water, MOP & DA/DC)
  • Creating myEnergy portal logins and issuing to client
  • Ensure client Letters of Authority (LOA) are valid and up to date
  • Assist in the review of client ASC/MOP/DC/DA/AMR contracts and update systems accordingly
  • Update monthly strategic internal reports: Won/Lost/At Risk/Outstanding business
  • Assist in the management of queries associated to a certain portfolio of clients
  • Maintain and update in house systems so they are up to date at all times
  • Maintain and update Customer Service team shared folders
  • Dealing with energy suppliers to submit and obtain client information/data

Desired skills

Must be computer literate with excellent IT skills – Word, Excel, PowerPoint, e-mail, internet.

Personal qualities

  • Customer focused
  • Customer Service experience
  • Good time management with excellent organisational and planning skills
  • Highly accurate with keen focus on attention to detail even when working to tight deadline
  • Capable of working on own initiative
  •  A team player, resilient, positive and enthusiastic
  •  Being proactive and taking ownership of client queries
  •  Accountability

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Progression through the company.

Training to be provided

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

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Job Status: Open

Job Sectors: Consultants

Job Type: Customer Service

Salary: £4.30 Per Hour

Duty Hours: 37.5

Experience: N/A

Regions: Leicester

Location: Leicester, LE3 5BJ

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