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Customer Service Café Assistant Apprentice (Bukhoor Lounge)

Job Details

About the Employer

Bukhoor Lounge Shisha Café offer a variety of excellent food, prepared with the freshest and finest ingredients to the highest standard. A vintage and rustic lounge offering you amazing service and the smoothest Shishas.

Daily duties may include but not limited to:

  • Put the guest first! Welcome and actively attend to the guest’s every need in a warm and genuine way
  • Shisha making and serving (training will be provided)
  • Cleaning shishas on a daily basis
  • Starting up shisha’s and troubleshooting issues with harshness & coals
  • Promote the culture, values and concept of the café as a whole
  • Demonstrate the highest standards of customer welcome and care
  • Give advice and recommendations on products and menu selection to customers to ensure a positive experience and repeat business
  • Ensuring adequate stock levels of supplies
  • Preparation and service of hot and cold beverages and food items
  • Keeping the areas tidy and clean
  • Working within established guidelines and operating procedures
  • Ensuring compliance with all legislation, H&S and food hygiene
  • Must be a hard worker, trustworthy, friendly, a good team player and have excellent communication skills.

Desired skills

  • Experience in a similar role
  • Customer service
  • Team work
  • Communication

Personal qualities

  • Friendly nature
  • Time management
  • Honesty & integrity
  • Hard worker

Desired qualifications

  • English GCSE Level 9-4/A*-C or equivalent
  • Maths GCSE Level 9-4/A*-C or equivalent

Future prospects

Along with gaining invaluable experience there is an opportunity to become a full-time employee and future team manager of the branch, subject to performance.

Things to consider

Wage increase depending on performance (3 month performance review).

Training to be provided

  • Level 3 Customer Service Specialist Standard
  • Level 2 Customer Service Practitioner (if applicable)
  • Level 1/2 Functional Skills English (if applicable)
  • Level 1/2 Functional Skills maths (if applicable)


Job Status: Open

Job Sectors: Hospitality

Job Type: Customer Service

Salary: £5 Per Hour

Duty Hours: 30

Experience: N/A

Regions: Leicester

Location: Leicester, LE5 3FG