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Customer Service Coordinator (Clifton Packaging)

Job Details

About the Employer

Clifton Packaging Group Ltd was established in 1981 and is a privately owned family business. We specialise in manufacture of packaging, packing machinery and contract packing predominantly in the food sector. We are able to offer the complete packaging solution all under one roof to meet your demands.

Duties will Include:

  • Management of customer service queries
  • Resolving carrier questions
  • Processing of exception reporting
  • Assist with continuous improvement activity
  • Assist with final-mile end-customer dispute resolution
  • Coordinate sales team by managing schedules, filing important documents and communicating relevant information
  • Process refunds & exchanges
  • Proactively identify & recover order exceptions
  • Manage, organise and update relevant data & system applications
  • Monitor the team’s progress, identify shortcomings and propose improvements.
  • Assist in the preparation and organizing of promotional material or events

Desired skills

  • Attention to detail
  • Customer service
  • Communication skills (both written and verbal)
  • Patience
  • Flexibility

Personal qualities

  • Hunger to learn and grow.

Desired qualifications

GCSE’s at grades A*-C / 9-4 (or equivalent) in maths and English

Future prospects

Permanent position

Things to consider

Potential candidate will be trained for customer facing, internal coordination and  areas of Sales like price negotiation to delivering finished products.

Training to be provided

Level 3 Customer Service Apprenticeship Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)


Job Status: Open

Job Sectors: Warehousing

Job Type: Customer Service

Salary: £13,000 - £14,000 Per Year

Duty Hours: 37.5

Experience: N/A

Regions: Leicester

Location: Leicester, LE19 1WH