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Customer Service Representative (Five Housing Estate Agents)

Job Details

About the employer

Five housing are an Estate Agents based in Birmingham. They offer rental schemes, supported accommodation, sales, and lettings

Duties will include

  • Dealing with enquiries and asking customers what budget they are looking to spend.
  • Acquisition of New Customers
  • You will be using your initiative to keep in contact with accounts, and ensuring they are kept in touch
  • Proposing Products and Services
  • Your job will be to maintain customer engagement and to upsell extra add on to their current service.
  • Gathering Customer Details in accordance with company regulations
  • You will be keeping a relationship with your clients/customers, so they come back to use the company again.
  • Meeting with customers to discuss different brands
  • Receive product training plus on-going guidance and support.
  • Deliver and exceed daily/weekly KPIs set by the senior management.
  • Research industries, markets, demographics, and other data related to the client’s 
  • Generate new business

Desired skills

  • Excellent communication skills
  • A positive attitude and openness
  • Outstanding customer service skills

Personal qualities

  • A “can do” attitude and is self-motivated
  • A willingness to learn
  • Adaptability and flexibility
  • An ability to thrive in an enthusiastic and driven environment

Desired qualifications

GCSE’s at grades A*-C / 9-4 (or equivalent) in maths and English

Future prospects

Possible permanent position after apprenticeship

Training to be provided

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)


Additional Info:

  • Some Saturdays are required but will discuss further if successful

Job Status: Open

Job Sectors: Estate Agency

Job Type: Customer Service

Salary: £9 - £10 per hour

Duty Hours: 40

Experience: N/A

Regions: Birmingham

Location: Birmingham, B23 6TE