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Customer Service Representative

Job Details

About the Employer

Showcase Apartments offers modern short and long stay accommodation in Leicester City Centre.

Duties will include:

  • Deal with customer inquiries
  • Maintain a high level of professionalism
  • Build rapport with clients
  • Support customers throughout the process
  • Answer incoming calls/reception duties

Desired skills

  • Good verbal communication skills and high awareness of customer service
  • Being friendly yet professional
  • Being a team player with an ability to resolve conflict and take criticism
  • Good attention to detail and punctuality

Personal qualities

  • Proactive
  • Quick thinker
  • Proactive
  • Resilient

Desired qualifications

GCSE’s at grades A*-C / 9-4 (or equivalent) in maths and English

Future prospects

A career in a customer-focused environment

Training to be provided

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Job Status: Open

Job Sectors: Retail

Job Type: Customer Service

Salary: £4.80

Duty Hours: 30

Experience: N/A

Regions: Leicester

Location: Leicester, LE1 4SG

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