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Apprentice Customer Service Pharmacy Assistant

Job Details

About the Employer:

At Foleshill Pharmacy we pride ourselves on providing premium healthcare products at affordable prices. Located in Coventry, we provide a free prescription delivery service around Coventry.

Daily Duties will Include:

  • Complete all NHS and other private pharmacy service paperwork accurately and on time.
  • Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability.
  • Support stock checking, stock taking, cycle counting, and replenishment of stock.
  • Ensure all stock orders are checked off accurately, and stock stored with care.
  • Ensure the date checking procedure is maintained and recorded.
  • Deal with complaints and dispensing errors promptly and efficiently in accordance with company policy.
  • Develop and maintain good relationships with colleagues, local surgeries, nursing homes, other healthcare professionals and local bodies.
  • Keep up to date with current pharmacy practice, new drugs and their uses.
  • Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with the General Data Protection Regulation (GDPR).
  • Ensure that the pharmacy always projects a professional image.
  • Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines.
  • Ensure the work areas and floors are kept clean and free from hazards, e.g. boxes/totes.
  • Follow all company Health & Safety procedures and policies and complete any associated training.

Desired skills

  • Excellent attention to detail.
  • Willing to learn and have flexibility towards job tasks and hours.
  • Reliable and a confident communicator.
  • Work well under pressure and towards tight deadlines, without compromising quality.
  • Have the ability to be taught and retain information.

Personal qualities

  • Confidential and trustworthy.
  • Reliable and a confident communicator.
  • Strong administration and record keeping skills

Desired qualifications

  • Maths GCSE Level 9-4/A*-C or equivalent
  • English GCSE Level 9-4/A*-C or equivalent

Future prospects

Progression within the company which enables further qualifications and up-skilling.

Things to consider

£4.30 for the first apprenticeship year (subject to change depending to charge depending on experience and education).

3-6 months performance review to increase hourly rate.

Training to be provided

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional Skills Level 1/2 maths and English (if applicable)


Job Status: Open

Job Sectors: Pharmacy

Job Type: Customer Service

Salary: 4.30 Per Hour

Duty Hours: 37.5

Experience: N/A

Regions: Coventry

Location: Coventry, CV6 5JR