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Medical Receptionist Apprentice (The Manor Surgery)

Job Details

About the employer

The Manor Surgery is a designated training practice for doctors, nurses and other professions where they are fully trained and qualified to deal with numerous medical issues.

Duties will include

  • Ensure a welcoming and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain practice procedures and make new and follow up appointments
  • Ensure that patients with no prior appointment but who need an ‘urgent’ consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those requiring temporary cover
  • Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits onto the clinical system, including all relevant information and where necessary refer to the on call doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either in person or by the electronic prescription service
  • Advise patients of relevant charges for private services; accept payment and issue receipt
  • Enter patient information onto the clinical system as required
  • Ensure that relevant correspondence and reports and results and scanned onto the patient record accurately and in a timely manner
  • Ensure that consulting rooms are checked at the end of the day and are left tidy and secure
  • Undertake any training whether in house or at outside agencies as may be deemed necessary by the Practice Manager

Desired skills


  • Good organisation skills
  • Good time management
  • Prioritise tasks to meet multiple deadlines
  • Commitment to study and work
  • Good communications skills, both written and verbal
  • Discretion (Compliance to the General Data Protection Regulations Act 2018)
  • Confidence with IT and computer packages
  • Accuracy and good attention to detail
  • Listening skills


Personal qualities


  • Intelligence
  • Honesty, Ambition and a Strong Work Ethic
  • Positive can-do attitude towards service delivery
  • Understanding the importance of working in a GP practice
  • An ability to stay calm and tactful under pressure
  • Self-motivation
  • The ability to be compassionate

Desired qualifications

GCSE’s at grades A*-C / 9-4 (or equivalent) in maths and English

Future prospects

Possible permanent position after apprenticeship

Training to be provided

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)


Job Status: Open

Job Sectors: Surgery

Job Type: Customer Service

Salary: £5 Per Hour

Duty Hours: 37.5

Experience: N/A

Regions: Nottingham

Location: Nottingham, NG9 1GA