Team Leader or Supervisor Level 3
A Team leader or supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
What are the entry requirements?
There are no specific academic entry requirements however, all applicants need to attend an interview with a recruitment officer and undertake an initial English and Maths assessment. The initial entry points for English and Maths are as follows:
Who is this apprenticeship for?
Individuals who have the responsibility of managing teams in any sector. Typical job titles include: Team leader, supervisor, shift supervisor, shift manager, project officer or head of departments.
Knowledge, Skills & Behaviours:
Interpersonal excellence: managing people, building relationships, communication leading people.
Personal effectiveness: awareness of self, management of self, decision making.
Organisational performance: operational management, project management, finance, delivering results.
Take responsibility, be inclusive, professional, agile.
Progression and career path:
Routes include promotion up the managerial chain within the organisation, operations manager level 5 apprenticeship.