Digital Support Technician
Digital Support Technicians provide technical assistance and support to users, troubleshooting issues, maintaining digital systems, and ensuring smooth operations in various digital environments.
Digital Support Technicians are essential for organisations, facilitating digital adoption, optimising tools and systems to achieve objectives.
Assist external customers through diverse digital channels, providing support, coaching, and issue resolution for accessing services, utilising digital systems, submitting information, and overcoming technology related challenges.
Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.
Apply relevant digital technologies effectively to achieve objectives.
The Digital Support Technician apprenticeship from Wise Origin College is designed to be completed over a 13 month period. The following gives an indicative overview of the themes contained within our programme, including working place assessments, project based activities and the completion of the End Point Assessment with BCS.